In-charge, Symphony Mobile Customer Care – Edison Group

Job Description / Responsibility
Customer Care In Charge is overall responsible to ensure customer satisfaction by providing reliable, prompt and friendly service. All the center functions – front, technical and commercial – will be coordinated and reported to regions and head office both way through this position.
Able to follow up with Daily Activity report, QC report, productivity report, bounce rate and Faulty return with back up & full set stock report.
Ensure the Center with all logistic & administration support.
Closely guide, supervise all employees within the center and ensure all information dissemination to either or respective employees & make them understand and follow

Job Nature

Educational Requirements
B.Sc (Hons`) preferably in Applied Physics, Electrical & Electronics, Computer Science (CSE)/ MBA/ BBA/ Masters (non technical) with experience in customer care

Experience Requirements
Minimum 2 year(s)
The applicants should have experience in the following area(s):
Call Centre Supervision/Management

Additional Job Requirements
Age 24 to 34 year(s)
Communication Skills requirements:
Strong verbal and written communication in English
Must be familiar with MS EXCEL & basic knowledge on Power point Presentation
Behavioral requirements:
S/he must be team oriented
S/he must possess ownership and dedication towards the responsibilities

Salary Range

Other Benefits
Provident Fund
Medical Allowances
Festival Bonus
Mobile Handset & Bill
Group Life Insurance

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