Sr. Relationship Manager – Visteon Electronic Limited

Job Description / Responsibility
• Excellent communication and listening skills
• Confidence and good Presentation skills
• Understanding and interest in HVAC product and markets
• Ability to explain complex information clearly and simply
• Ability to deal with stress and follow procedures
• Understanding customer needs
• • Responding to complaints
• • Handling operational details
• • Explaining policies and procedures
• • Resolving conflicts
• Ensure and provide flawless, upscale, professional and high class Corporate service experiences
• Analyze customer feedback and provide strategic direction to continuously improve overall rating
• Respond to client needs and anticipate their unstated ones
• Expect and react promptly to client’ requirements and inquires
• Actively listen and resolve client’ complaints
• Coordinate and manage communication between sales and technical and follow up to ensure complete service recovery
• Promote all product to client by phone or meetings

Job Nature

Educational Requirements
BBA/ MBA or equivalent degree from reputed university

Experience Requirements
• 1 to 2 year(s)

Job Requirements
• Proven working experience as Customer relations manager
• 2/1 years working experience
• Adequate knowledge of personalized services principles and processes
• Familiarity with industry’s latest trends
• Hands on experience with client relationship management software
• Proficiency in English and Bengali
• Ability to work flexible hours

Send your CV to: /