Support Coordinator – Field Nation – Dhaka

Job Description / Responsibility
DO NOT APPLY IF YOU CAN NOT SEND YOUR RECORDED AUDIO IN MP3 FORMAT FOR THE PASSAGE BELOW (Step 2 of Special Instruction) ALONG WITH YOUR RESUME. Otherwise your application will be disqualified.
Field Nation is a leading provider of independent field service technicians to the computer service industry. We are committed to delivering the highest quality technical resources to our customers throughout the United States.
Be the support coordinator by presenting proper communication between the company, clients and technicians.
Answering client and technician inquiries.
Work on a variety of call assignments as required by the Support Center Manager.
Scheduling and monitoring project sites.
Need to work with NIGHT shift. From Monday – Sunday (6 PM to 6 AM) 9 hours shift and 5 days per week with over time.

Job Nature

Educational Requirements

Experience Requirements
0 to 1 year(s)
The applicants should have experience in the following area(s):
Call Centre Supervision/Management, Call Centre Training, Customer Support through Phone, Tele Marketing
The applicants should have experience in the following business area(s):
BPO/ Data Entry Firm, Call Center

Additional Job Requirements
You must reside within 15 kilometers surrounding areas of Uttara, Dhaka.
You need to be absolutely fluent in English (Both speaking and listening) as this job will fully require communication with the people in US.U.S accent is necessary.
A person from non-English medium background with very knowledgeable English base with a good AMERICAN accent can also qualify.
Experience in U.S based Call Centers A plus. Good background in customer service.
Ability to resolve difficult and stressful customer service issues.
Ability to perform complex tasks and prioritize multiple projects.
Skill in organizing resources and establishing priorities.
Must have computer experience including web based software and must know MS Word, Excel, etc.

Salary Range
TK.20000 – 30000

Other Benefits
04 quarterly bonuses based on performance.
Field Nation is a member of Bangladesh Association of Software and Information Services (Bangladesh Association of Software and Information Services (BASIS) is the national trade body for Software & IT Enabled Service industry of Bangladesh. Established in 1997, the association has been working with a vision of developing vibrant software & IT service industry in the country).

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