Customer Care Agent – Empire Group – Dhaka

Job Description / Responsibility
• To handle customers in a professional manner.
• Maintain all daily logs properly.
• To provide feedback to the supervisor/manager on issues and challenges with respect to his/her job and suggest solutions.
• To follow the company’ business code of conduct
• Perform other duties as assigned
• Handle calls as well as assist customers who have specific inquiries.
• Build customer’s interest in the services and products offered by the company.
• Provide personalized customer service on the highest level.
• Exhibit the right attitude when answering calls and always maintain patience.
• Ensure caller satisfaction in every encounter.
• Apply the elements of building positive rapport with different types of customers over the phone.

Job Nature

Educational Requirements
Graduation in any discipline

Experience Requirements
• 0 to 2 year(s)
• The applicants should have experience in the following area(s):
Customer Support through Phone, Tele Marketing

Job Requirements
• Age At most 30 year(s)
• Good computer skills.
• Understanding foreign accent.
• Pleasant personality.
• Applicants close to Banani Area will get preference.

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