Welcome and greet guests, answer and direct incoming calls
Inform guests of hotel rates and services
Provide a high level of customer service and maintain a high profile in the day to day front office operations.
Ensures that the workplace remains clean and tidy.
Monitor customer satisfaction (Guest Feedback, Social Media Review).
Make and confirm reservations for guests and confirm relevant guest information
Ensure proper room allocation and register and check guests in
Verify guest’s payment method, imprint credit cards for authorization
Issue room keys and direct guests to their rooms
Maintain clear and accurate records of guest room bookings
Compute all guest billings, accurately post charges to guest rooms and house accounts
Monitor the front desk and ensure all employees comply with all security procedures for visitors.
Receive and transmit messages for guests and retrieve mail, packages and documents such as faxes for guests
Listen and respond to guest queries and requests both in-person and by phone
Provide accurate information about local attractions and services
Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
Complete and maintain any incident reports, daily activity reports or other reports requested by management
Manage conference room bookings and scheduling
Close guest accounts and check guests out
Monitor visitors to the hotel
Review accounts and charges with guests during the check-out process
Process accurate payment of guest accounts
Inform housekeeping when rooms have been vacated and are ready for cleaning
Ensures you are well presented (uniforms, personal hygiene etc), and also punctual.
Enforces all cash handling, check cashing, and credit policies.
Enforce rules and policies of the resort
Maintain a neat and orderly front desk and reception area
Demonstrates strong persuasive and negotiation skills.
Works well with a variety of different individuals
Work at office
Diploma in Hotel Management in Rservation Front Office
Training/Trade Course: Hotel Management
Skills Required: Front Desk Management, Hospitality Management, hotel reservation
2 to 5 year(s)
Freshers are also encouraged to apply.
Age at least 25 years
Both males and females are allowed to apply
Send your CV to firstname.lastname@example.org or to Email your CV from MY BDJOBS account.
Application Deadline : 30 Nov 2022